Fast and consistent handling of incoming e-mail
Customers who e-mail a question or comment expect a quick answer. A professional organisation cannot permit e-mails to get lost or accumulate. If you get more than a hundred e-mails a day, then good E-mail Management is vital. With Trinicom E-mail Management you have a good insight into and monitoring of response times, and answers which are unequivocal.
With Trinicom E-mail Management you can:
- Process your incoming e-mails at least 30% faster;
- Scan incoming e-mails centrally and then route them to a department, team or employee in accordance with referral rules;
- Determine the response time and confirm it automatically;
- Adopt answer suggestions from the central knowledge base;
- Monitor the response time and signal if an e-mail is answered too late;
- Secure the quality and uniformity of outgoing e-mails;
- Improve your customers’ satisfaction.
Trinicom E-mail Management is fully integrated with other modules like Web Selfservice, Call Management and Live Chat so that you have just one customer profile for all channels.