Faster and better call handling
Answering questions by phone is the most expensive type of customer contact. So the more easily the answers are available, the shorter and thus the cheaper the contact is. Information spread across the intranet, Word documents, memos, brochures and PDFs, leads to incorrect or incomplete answers and call centre employees who have to call back. For substantial volumes of information good Call Management is crucial. Trinicom Call Management simplifies the maintenance, distribution and management of information. All the information is available centrally and is up-to-date, so that you can always give your customer the right answer.
With Trinicom Call Management you can:
- Manage information quickly, easily and centrally;
- Handle incoming calls at least 20% faster;
- Enhance the effectiveness of your employees;
- Improve the satisfaction of your customers;
- Secure the quality and uniformity of the answers by phone.
Trinicom Call Management is fully integrated with other Trinicom modules such as Web Selfservice and Live Chat, so that you have just one customer profile, for all channels. Trinicom Call Management can be connected to your IVR and ACD system. Trinicom gives you a full report and analysis of the search behaviour, including the completed dialogues. So you know exactly what is being asked.