Trinicom as KANA's all-in solution
KANA Software, a global leader of customer service solutions, delivers multi-channel customer interaction software, including all-in solution Trinicom. This standard application based on internet technology can be focused fully on an organization’s client contact process, and ensures that all client contacts are handled quickly and uniformly from one central database. On this site you can discover which modules Trinicom delivers to fulfill your needs. KANA also advises clients on the optimum configuration of a multi-channel contact centre, with the emphasis on improving service provision via the internet, e-mail, chat, telephone, letter, fax and counter contact and on reducing service costs.