About Trinicom

Zig Websoftware is sinds 2001 gespecialiseerd in internetoplossingen voor woningcorporaties. Zekerheid, Innovatie en Gemak zijn daarbij belangrijke pijlers.

Interactive Intelligence Inc. (Nasdaq: ININ) supplies innovative software and services for contact centers, corporate IP telephony and business process automation.

Tracebuzz helps companies to discover who, what, where and when the organization, product(s), sector or competitors are discussed. TraceBuzz scans millions of national and international sources daily, including among others Facebook, Twitter, blogs, forums and news sites.

The Trinicom link with Klantcontact Monitor (client contact monitor) enables the client’s satisfaction to be queried over any desired contact channel. The outcomes of this are presented in real-time, online in a convenient dashboard, so that adjustments can be made immediately and the results of improvements are rapidly visible. This enhances the quality of contact processing, client satisfaction and employee satisfaction, and costs are saved.

For training and coaching client contact ‘soft skills’ we work with the Extra Trainers training agency from Almere. They act for many types of sectors including: banks, insurers, temporary employment agencies, construction companies, municipalities, utility companies, the government and travel organizations. They can demonstrably enhance sales, turnover and customer satisfaction. Trained employees also work more efficiently and with greater motivation.

Since 2000 Measuremail has been active in the world of e-mail marketing. As one of the first they believed in the opportunities e-mail marketing offers. Measuremail’s objective has remained the same ever since: offer advanced e-mail marketing simply.

Multichannel, social media and the new world of work have sharply changed the way clients communicate with organizations. Telecats develops pioneering client contact solutions. With our speech technology clients are identified, and conversations are categorized and routed intelligently. Telecats provides your office and contact center with the latest IP telephony solutions and open standards.

Y’All develops company-critical software to order for the import, export and aggregation of data and information, application integration and management reporting. Y’All ensures efficient data exchange between automated systems within an organization. For more information see www.yallsolutions.com.